Head Light Practical Tool -
Facilitating 360 feedback when you're
not face-to-face

How to facilitate a 360 degree feedback session
via telephone.

Looks at the 10 crucial areas of concern in situations when the 360 feedback facilitator and the 360 participant are not face-to-face and the feedback seesion takes place via telephone.

  1. Building rapport
  2. Checking time restraint and interruptions
  3. Connectivity and network coverage
  4. Clarifying the agenda and expectations 
  5. Reliance on paper and sharing notes
  6. Remembering what is said
  7. Maintaining concentration
  8. Summarising
  9. Understanding
  10. The silence